Customer Testimonials
My wife Sandy and I had the pleasure of purchasing our new truck at Empire Ford in Fall River Massachusetts, our Salesman Marc Gauthier went over and above to locate and deliver our new vehicle to us
I walked in with a pos and walked out a proud owner of a 2021 Chevy Trail Boss. Alfonso was the best and took very good care of me
Kevin Bancroft, Truck manager, provider excellent information on the status of my recent truck purchase. That continued in the paperwork and the time he spent reviewing the functions in the truck. He is an excellent example of customer service.
I worked with Jayden, she was nothing short of amazing as a sales person! She was easy to work with and provided great customer service! Empire Ford should be proud to have her on their team! Shout out to the finance department as well. Easy to work with! No headaches! Great experience overall!! Would highly recommend!
One of the easiest dealerships I've worked with. Marc was helpful. Unfortunately, Marc was not working on the day I picked up my truck and I missed the crack in the window. Marc was very responsive and the dealer replaced the window within a week.
Fantastic person, knowledgeable, new what I was looking for and where i wanted to be financially
This place is a rip off and has no value for the customer or their time. STAY AWAY FROM THEM !!!
I purchased a cream puff Mazda Miata from Jayden. The car was spotless when I arrived to look at it. Striking a deal only took 15 minutes which I greatly appreciated. Everyone in the dealership was friendly and dealt with my high stress level very well.
Jayden was great and very helpful.. overall great experience
Had a good initial experience but lack of communication is an understatement. Not sure if they trying to hide anything but something is off.
This was the best car purchasing experience we have ever had! Manny was helpful, professional, and communicated every step to us in the process. Bryce was also very supportive and knowledgeable. We will definitely continue to do business with them in the future! We love our new Ford Bronco!
I love my 2021 Maverick. Josh was an awesome salesperson who listened and cared. A pleasure!
Definitely not afraid to charge top dollar, that's for sure. Not for the faint of heart or those tight on a budget. But I know they'll do the work well, so I don't mind paying the premium. Brian does a superb job at resolving the issues that pop up with my vehicle. I appreciate that he is always accessible in a reasonable amount of time to discuss the work or for status updates. Thanks Brian!!
Kevin B (and Robert McMahon) excelled in customer service. I appreciate their prompt communications with me regarding purchase of 2025 Ford Maverick xlt. Answering all my inquiries in detail in phone and in person. I enjoyed my interactions tremendously. Lovely gentleman. I will gladly do business through them again.
Sales person was very professionally and knowledgeable of the vehicle. Took the time to explain vehicle options. Sales person made for a better buying experience.
Absolutely not happy with the service I would never ever do business with this dealership again, and I have notified friends and family not to either
Kevin is always a pleasure to do business with. I would recommend to anybody I know.
I had a great experience that was headache free! They made it quick and easy. Thank you!
Nice people, they weee honest and straightforward with the vehicle we were looking at! Thanks!
Esteban was very professional and I got the deal that I wanted. I would've given it 5 stars if it weren't for the back and forth with the price. That is just so tiring.
I've been with Ford for 15 years now purchased three vehicles very happy with the results
They helped me and provided with answers for everything I wanted to know. I’m no easy customer…they made it a breeze after all. In love with the truck.
We had an excellent experience with Josh, who immediately recognized my son's disability and treated him with compassion and respect. Thank you Josh!
WARNING TO EVERYONE WATCH OUT. I bought a vehicle that was advertised as no accidents or damage reported after purchasing carfax found out that vehicle had been in 2 accidents dealership claims they do not have to inform customers of minor accidents even though if is considered an accident on the report so now I’m going to have trouble ever selling it. They refuse to buy the truck back from us. THIS IS NOT THE FIRST TIME THEY HAVE DONE THIS they also sold a car that was rolled over and claimed it has never been in an accident.
After an unpleasant situation where my 87 yr old dad went into the New Bedford Ford dealership after receiving a "guarantee to win something" mailing from them-He won some ear buds. He purchased a vehicle that day. After that it was a nightmare for us as his children trying to fix the things he had signed up for! It was Robert Bernier, the Finance Manager at the Fall River Dealership who really helped us out by just taking sometime to reach out to someone that he new at Santander Bank to find out WHERE the title to my Dad'...
Rob was very helpful and kind, with our decision. I would recommend him to everyone.
Joshua Lehmann was outstanding through out the whole process very professional thank you thank you
I had great experience at empire ford! My sales man Kevin Bancroft went above and beyond to get me a great deal! I will be purchasing from them again in the future.
Worst run business ever. They steal from you lie to u and don't care about you at all. Stay as far away as possible. A week later and I just got an email from dealerrater asking me to change my review because Empire Ford had asked them to because they have resolved the issue. If robbing your customer then laughing in their face and kidnapping their vehicle is resolved then sure. Also when they did a $200 test I didn't ask for they broke my ac or my digital thermostat. I'll have my heat on and then all ...
Disappointing experience at Empire Ford. They ran gimmicky promotions to lure people in. Even more bizarre, the showroom had other car brands on display instead of Ford vehicles—felt misleading and out of place. Overall, the experience didn’t inspire confidence, and I wouldn’t recommend it for a straightforward car-buying process.
Josh is an amazing sales person. Spend time with me after the sale showing me the features and functions. However, the Manager Tyler needs a lesson on how to treat customers. It ruined my experience.
From the second I pulled in the parking lot I was treated very well. The professionalism was outstanding. From the top down this place is great. The salesman Esteban was a great guy and was not pushy at all. Will definitely buy from them again.
I love owning a Ford. My wife and I both own fords. It was time for me to upgrade my Truck to something newer and more reliable. The sales man McMahon was very knowledgeable and helpful. He listened to our needs and wants. We bought a 2021 Ford Escape. We will be referring people to him as well as this dealership. They helped us out and got us into a much better car.
I left the dealership with the car and was told the registration would come in the mail. When it did not show I called and was told to give it a few more days. It was just by chance I discovered that the car was never registered because they did not have me sign all of the paperwork. After I refused to drive the unregistered car back to Fall River I had to borrow a car to get there to sign the papers. Then I had to drive back down again to get the sticker. Each time I spoke to ...
Our sales guy Kevin was terrific - truck delivery smooth (even including the weather delay). Happy to have found this truck which is well equipped for our needs and even wants.
I typically dread the process of buying a car—does anyone really like it? I usually expect to spend hours sitting around, haggling, and dealing with the stress of it all. But my experience at Empire Ford in New Bedford completely changed my outlook. From the moment I walked in, everyone was extremely kind and welcoming, and I could feel the difference right away. Jayden, in particular, made this whole process so much smoother and actually enjoyable. She was not only friendly and pleasant but also incredibly patient and understanding, really taking the time to listen to what I was ...
The dealership had a very organized and welcoming culture. Representatives were ensuring that I had the assistance I needed. Representatives were knowledgeable in the process to help me with all of my questions and concerns which made me feel more secure in the decisions to be made on purchasing my first vehicle from a dealership.
Very friendly and professional sales people that made my car buying experience easy. I was able to find the vehicle I was looking for at a fair price.
I would like to thank Kevin Bancroft for the above and beyond service. This is something that has been lost is the industry. It's nice to know that you will go the extra mile to get the job done. Thank you Empire Ford for doing a great job!
Robert, a salesman at Empire Ford made my entire process a breeze. I found a truck online and came into the dealer for a look. Overall walk-around and test drive was great, Rob took notes of some of the things I requested be done to the truck before purchase. Empire Ford was thorough and Rob gave me constant updates on what they were doing to the truck and it turned out amazing. So pleased with my purchase!!
Extremely amazing experience. I found what I was looking for and was out of there in no time. Great sales team!
BRIAN was very friendly and informative at the service department. I've been here a few times and always fairly quick and efficient.
My wife and I had a great easy experience, really happy.
I had an appointment to look at a truck, and I live 4hrs away, out of state. The evening before my appointment, they called to let me know a deposit had been placed on the truck we were interested in. Other dealers may have let me come all that way, and said "Oh well, we have plenty of other trucks to show you, etc, etc". This dealership had the courtesy to let us know, and save us a long drive. That simple courtesy would definitely lead me to choose this dealership for future purchases! So rare in today'...
This dealer is very shady, they changed the price of the vehical online from when we started talking to the price quote they gave me. When they gave me a price quote they snuck in another $500 compared to what we talked about on the phone and when I questioned this, they said they just sold this vehical for more money. All this time I made mention numeriouse times to give them my CC to hold the car. To book ALL used vehicals are discounted in thier price by $3000 and then they add it back in when they give you a ...
This is not the first vehicle I've purchased for them they give me the best deal Kevin is the guy to see he will work hard to get you the best deal thanks Kevin
By far the worst experience I've had buying a car. They pressure you to buy the car, once you agree to a price the finance department adds items to the contract and they just push papers for you to sign. After 2 weeks I'm still waiting for my registration to get a sticker, I'm constantly chancing these people around. I WILL NEVER AGAIN PURCHASE A CAR FROM EMPIRE FORD!!!!
Had a great experience regarding service on my F 150. My advisor, Brian Santos was very pleasant, polite, and accommodating. He was very knowledgeable, was thorough, and a pleasure to meet. I needed new tires to pass inspection and had to wait while this was being done. Brian expedited the process of changing all of the tires along with an alignment, and had the job completed in a timely manner.
My experience at Empire Ford in FALL RIVER was exceptional. Everyone there was pleasant. the showroom is gorgeous with the amazing vehicles featured. My salesman was Kevin Bancroft, a terrific person. His advice was right on the money, and I am thrilled with my white Bronco Sport vehicle. I admit to parking far away from other cars today when I had to do grocery shopping! And I will plan on having my vehicle serviced only in Fall River. Thank you, Laurie
My experience at Empire Ford New Bedford was great! All of the staff were friendly, efficient, polite and thorough! I am so happy with my new Jeep! The General Manager, Eric was very professional and knowledgeable, Josh in Finance was efficient and thorough and Dylan in Sales made sure I got the car that fit both my style and budget! 2025, time for a new ride!!! Thank you to everyone at Empire Ford New Bedford!
The gentleman from North Carolina was very intent on making sure that I left the dealership with a car, he worked really hard to find me the right car
Quick process ! Great team! No problem getting the vehicle from a different lot for me
Brian Santos was professional, explained what was wrong .
Not expecting to buy a car today,but we met Jayden and she is exceptional, after asking what we are looking for in a vehicle, we took a test drive and ending in the purchase of our new SUV, very happy with decision thanks to Jayden
Everyone I dealt with was fair and professional, rare these days in New car dealerships.
Very easy to work with did not have to spend a lot of time haggling price Was very fair. There was a small issue with turning over the plates from another truck management took care of me as well as Rob McMahon
I had a phenomenal experience at Empire Ford. The team, my salesperson (Jayden), sales managers and Finance Manager (Josh) were professional, fast, and courteous. This was the easiest car buying experience ever
I had the absolute best (easiest) car buying experience at Empire Ford! My sales person, Jayden, listened to my needs and showed me vehicles that would match - including some I had not thought of! I highly recommend Empire Ford -- ask for Jayden!
had great inventory --very easy to deal with--efficient & concerns were addressed promptly with ease
Empire Ford in Fall River MA is the place to get a new or used vehicle, and Matt Lewis is the sales person to ask for. The entire team there worked with me to get me into the Explorer that I wanted. Great service, and people who are easy to trust. Go to Empire Ford you will not be sorry.
The best there was, the best there is, the best there ever will be.
Thanks guys for achieving the deal and getting me in an updated vehicle for my detailing business.. .
Good service, was able to get my perfect vehicle fast and they are very social and respectful
Nov 14: I worked with a 19 year old member of a liquidation team from North Carolina contracted with the dealership named Dillon to trade-in my vehicle. Dillon was helpful. I struck a deal with...someone. I really only worked with Dillon for the deal. Nov 15: I emailed required paperwork to finance department for registration. Nov 19: I received response from finance that all I need to do is insure the vehicle and come in and sign off on a duplicate title (out of state title transfer). I contact my insurance agency and I'm all set. I respond to finance by email ...
Brian Santos was extremely helpful and responsive. He addressed all my concerns and promptly notified me when my car was ready.
I had an exceptionally good experience purchasing my new 2024 Mustang Mach-E Premium. Ryan Pineau my sales representative made my experience very comfortable and he was extremely knowledgeable with all aspects of the vehicle. Also, the Finance/General managers knowledge made my purchase even more less stressful. It is the first car purchase I didn't feel pressured and that's attributed to the staff as a whole. Kudos to Empire's professional staff. V/r, Mike Farrell
Sold me a lemon charged me $10,000 had the truck for a week Ford Ranger
The service manager, David, has been a pleasure to work with. A professional in his craft and willing to listen/take the time to resolve my electrical issues which can be tough to track down.
Fair deal made quickly. Kevin Bancroft is the best salesman on the planet and I’d pay extra to deal with him the next time.
When I sat down to to sign the financing documents the agreed upon month payment between myself and the salesperson was very different. I was very clear up front to the salesman and the sales manager that I would not agree to purchase the vehicle if the payment was even 1 dollar over $900. When I sat yo sign the payment was in the mid 900's. I got up to leave and of course the manager came in and fixed it. It may seem to them like it's not a big deal but I spent many hours there in the morning ...
Pleasure working with such a dedicated group of professionals who listen to the customers needd
I feel they worked hard to meet my needs. That goes a long way in my book!
Josh, our salesman was geniune and caring. He made a difference for us. We purchased 2 cars in two weeks with him.
Rob was perfect to deal with, the experience was excellent and I would return for another vehicle !
This dealership is awful. They are a bunch of liars and scam artists. Don't trust anything they say or sell you.
Ads are lies, YOUR JOB IS NOT YOUR CREDIT, do not waste your time unless you are showing up with 5000 for a down payment even then might still need a co sign. The people were extremely nice and helpful my entire time there it’s just disappointing you get ads 24/7 about no credit needed to get there and waste my time
Marc Gauthier was amazing! Patient, kind, knowledgeable and a real down to earth person. I am so happy and lucky I got to work with Marc and was able to drive away with an amazing vehicle!
I had an incredible experience at Empire Ford of New Bedford and I'm so glad I chose them for my used car purchase! From the moment I walked in, the staff made me feel welcome and valued, and the entire process was stress-free and straightforward. The selection of cars was impressive--there was a great variety of high-quality, well-maintained vehicles at reasonable prices. What truly stood out, though, was the exceptional customer service. The sales team wasn't pushy; they listened to my needs and offered honest advice without any high-pressure tactics. The car I purchased was in pristine condition, ...
Such a great outfit with knowledgeable staff and nice inventory!
Great staff and management!!
Great experience while car shopping out of state. Staff was amazing and the process was smooth!